Frequently Asked Questions
1. What makes your products high quality when many companies have same claims of quality products?
To claim quality is one thing, to deliver it another. Our product quality is maintained in our multi-step quality control procedures.
Our products are made according to preset product spec sheets or tech packs of each product which contains all the details and criteria about the product manufacturing from the start till the completion of order – from the selection and purchase of raw material to the shipment of consignment. These tech packs are developed, after receiving customer order along with product specifications, by our quality assurance department with the coordination of research and development and production departments. The customer feedback always holds important place in this process as well as in house developed, tried consistent quality control procedures. These tech packs are distributed to the entire setup involved in product manufacturing directly and indirectly and these are kept as standing instructions and reference guides. This helps us in achieving desired results and coordinating the operations of purchasing, production, packing and quality control departments as well as export and accounts departments.
With this effective control over ‘information preparation, distribution and implementation’, a consistent and homogeneous quality product is made and a timely and preplanned order execution takes place, each and every step is recorded and after the completion of every order whole process is evaluated in order to check any lapse that could have occurred or could be occurred in future.
The end result of this effort is topnotch quality of our products, on time delivery of orders, superb customer services and flourishing business of our customer’s giving them edge over their competitors.
If you have another question please contact us. We'll provide prompt, accurate answers.
2. We want a product which is not pictured in your web site. What do we do?
Just contact us. We are constantly introducing new styles and developing products to meet the specific, changing needs of our customers.
3. What is your minimum order quantity?
We usually do not set any limit for minimum quantity for placing an order for our running items.
However, we suggest you to contact us about minimum order limit for any new requirements or new product development
4. What are your terms of delivery?
The terms of delivery are quoted FOB, CFR or CIF for cargo required to be shipped by sea and FCA, CPT or CIP for by air mode of shipment (Incoterms 2000 developed by ICC).
5. What are your terms of payment?
A) For new clients, our payment terms is advance remittance. However, we change the payment term to CAD or to credit period after having successfully done our business with the new clients for at least one year. All export shipments are subject to be in U.S. Dollars OR Euros.
A) Payment By Bank Wire Transfer (Swift)
B) Payment By Western Union (http://www.westernunion.com)
C) Payment By PayPal. Payment Processing Fee 10% From the Total Value of the Invoice.
5.a)Do you accept PayPal/All Majors credit card as mode of payment?
Yes, we accept through the Third Party, i.e. http://www.2checkout.com and http://www.moneybooker.com sites. Payment Processing Fee 8% From the Total Value of the Invoice.
6. What is your pricing policy?
Please note the following articles of our pricing policy.
Prices are quoted in US dollar. However, prices can be quoted in Euro or UK pound, as requested by the customer.
Prices are likely to remain firm in future. However, we retain the right to alter prices on account of buyer without prior notice.
All quoted prices have certain validity period and therefore subject to our final confirmation.
Any changes in the shipping costs or insurance rates are on account of the buyer.
Better price options are offered for FCL shipments.
7. Will you comment on the sensitive topic of your price level?
We truly believe that what you pay us is the price of your satisfaction and what you get is the base of our long term business relationship with you. Our prices are very competitive and if someone thinks that saving a US cent is worth the hassle, we will be unable to be part of that. Our expertise, fine quality of products and professional customer services will make you to forget about that cent.
8. What is order lead time or delivery time?
We can provide the best lead time depending upon the type of the product. The standard lead time for repetitive products is 30 days and for new products is 45-60 days. In order to give delivery schedule, we would request you to please send us your enquiry along with the following information: Product that you are interested in Quantity of product Packaging requirements Mode of shipment, that is, air or sea Final destination Any specific requirements
8-a)What carrier do you use to ship?
We use DHL courier service/Post Office EMS Courier Service, By Air and By Ship to provide our customers fast and reliable shipping service.
9. Do you have any better way to quicken the delivery time?
The production proceeds on after approval of samples. For sample approval, we need to get customers logo, if required, specific raw material input and complete product detail from customer. If design, logo or product material is changed by the customer, the new samples will take more time. So we emphasis there is no misunderstanding for the samples and other details of the order. Things get fast and easier by detailed and quick communication between us and our customer regarding the product and order. Secondly, our production planning and coordination department arranges all orders in strict schedule after arrival of advance T/T deposit . The earlier the information and payment reach us, the sooner the delivery time will be
10. What is your policy regarding product samples and dispatch?
The product samples are offered with some charge on the condition that they will be returned to us in same condition within 30 days if they are no longer required but we have to ask for the freight charge. We would require your FedEx, DHL, UPS or international courier account number to enable us to send you the samples by collected air freight to the customer’s account.
11. Please give information about packing of products?
All available packaging solutions, quantity, material and printing on cartons are available. We pack the products according to the needs of our customers. The packaging is available for air and sea worthy packing materials
12. Can the logo of company or individual be printed, embossed or embroidered on the products?
All available packaging solutions, quantity, material and printing on cartons are available. We pack the products according to the needs of our customers. The packaging is available for air and sea worthy packing materials. Yes, the logo or name can be printed, embossed or embroidered depending on the nature of product.
Please note that you must be the lawful owner of that logo, design and brand name. We would like to see the evidence of your lawful ownership in this regard.
13. What about child labour and workers exploitation, which seems common in some developing countries?
We consider our work force as our asset and our wings. Like all high flying objects, we take great care of our wings in all situations.
All our products are free from child labour and from any other form of exploitation of the employees. We make sure that at all levels of our operations no employee below the prohibited age limit or under bad working conditions has to work on our products. We consider our work force as our asset and our wings. Like all high flying objects, we take great care of our wings in all situations.
All our products are free from child labour and from any other form of exploitation of the employees. We make sure that at all levels of our operations no employee below the prohibited age limit or under bad working conditions has to work on our products
14. Is your production process environmentally friendly?
Yes. We adhere to strict environment friendly production process and continuously try to improve our production operations with latest techniques to minimize the impact on environment. Yes. We adhere to strict environment friendly production process and continuously try to improve our production operations with latest techniques to minimize the impact on environment.
15. How do I place an order?
First Step:- To place an order, simply browse our web store and once you find the item(s) you wish to purchase, add in your shopping cart by clicking on the “Add to shopping cart” button. Once you complete your shopping, click on the “Proceed to check out” button where you will be asked to provide some additional information necessary to complete your order. Once completed, click on the “Continue” button and we will get your enquiry by E mail,
Second Step:- Upon receipt of your request/Order, then we will calculate the Shipping cost according to your choice (By Air, By Sea, By Post office & By Courier), and then A Performa Invoice will be issued to you. Shipment can be "prepaid freight C&F" or "freight collect F.O.B" according to your instruction. Shipment being sent by prepaid, freight will have the charges added to the Performa invoice.
16.Is there any volume discount available.?
Yes,Volume discounts available on(On F.O.B Value of shipment):
-$2000.00 - $2999.00 order> 2% discount on all regular priced items.
-$3000.00 - $5000.00 order> 2.5% discount on all regular priced items.
-$5100.00 - $8000.00 order > 3% discount on all regular priced items.
-$8100.00 - $10000.00 order> 3.5% discount on all regular priced items.
17.Do you offer custom made products?
Since we are manufacturer therefore we do produce customize products too. In order to get more information’s please contact us.
18. Shipping & Handling
How much does it cost to ship?
We calculate the Shipping cost on the basis of size, weight and destination of the package.
19.How long does shipping take?
Irrespective of the volume of our customers orders, we consign the stock items within 10-15 days, and the non-stock items within 21-45 days from the date of receipt of confirmed orders and finalized payment.
20.How may I track my order online?
Since we use DHL service, /Post office EMS Service therefore, the customer can also track their packet at DHL website by entering their tracking number provided by us.
21.What is your refund policy?
We cannot give refund, but we can replace the items with other.
22.In which currencies you offer your products?
We offer US Dollar and Euros currencies to our customers. You can use our Currencies converter to convert the currency into your choice.
23.What is your email response time against customer query?
All questions will be answered within 24 working hours and apart from this email service we do offer online customer support which also serves online queries from Monday to Friday.
24.Do you have replica handbags or wallets?
We never produce replica products.
25.Do you produce designer inspired handbags and wallets?
Yes we do produce Designer Inspired Handbags and Wallets.
26.Do you also provide raw leather hides and finished leather hides?
Yes we are supplier of raw leather hides and finished leather hides of Goat, Sheep, Cow, Buffalo and Calf.
27. Is any refund available for any damaged items? No Refund available. We can send you replacement of any other items free of cost. |
